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Melanie Phoenix
I have been a United States Marine with 20 years experience as a telecommunications technician. This position requires the ability to troubleshoot and problem solve. It also requires the accurate tracking and reporting on maintenance status, production, and resolution of service requests. As a result, I have created presentations and instructed classes with material that I created on powerpoint, excel, and word. I have also created animated skits and slideshows with powerpoint. I have created spreadsheets, calculation sheets, and forms using Excel. I have used multiple systems to track repair parts and status.
Education
M.S., Program Evaluation and Data Analytics
Tempe, AZ
Arizona State University
2023 - 2021
- Currently in the process of completing this degree.
- This degree brings together the two disciplines of program evaluation and data analytics with a focus on the public and nonprofit sectors.
30 hour OSHA training
San Diego, CA
Tri-County Career Academy
2022
- Certification to assist and supervise the safety standards and possible hazards in a work environment according to OSHA.
Yellow belt LEAN Six Sigma
San Diego, CA
Tri-County Career Academy
2022
- Certification in A3 Problem Solving, Value Stream Mapping, Kaizen, 5S, Project Charters, Performance Boards, 5 Why<92>s, Fishbone Diagrams, Pareto Charts, Risk Management, FMEA and SWOT.
B.A., Cultural Anthropology
San Diego, CA
University of Arizona Global
2021 - 2018
- BA in Cultural Anthropology that focuses on the study of cultural variation among humans.
Certification in Telecommunications Repair and Maintenance (Electronic Technician)
Twentynine Palms, CA
United States Marine Corps
2011 - 2010
- Electronic Maintenance Technicians are qualified to perform complex diagnosis, repairs, and modifications to ground data/communications equipment. Supervise ground data/communications maintenance activities and instruct in the use and repair of ground data/communications equipment and systems.
- Duties include complex repairs and modifications to data/communication equipment, supervision of a maintenance section or shop, coordination of equipment evacuation for repair with other maintenance activities, requisitioning of parts, and monitoring maintenance reports.
- Perform advanced corrective maintenance on ground common transmission systems to the piece-part component level; perform advanced corrective maintenance on ground common telephony switching systems to the piece-part component level; perform advanced corrective maintenance on data networking systems to the piece-part component level.
Certification in Radio and Systems Repair (Ground Radio Repairperson)
Twentynine Palms, CA
United States Marine Corps
2002 - 2001
- Ground Communications Organizational Repairers are trained to perfom modification and organizational level maintenance on ground common radio equipment, ground common telephone equipment, switchboards, peripheral devices, and related electronic equipment used by ground and aviation forces.
- Trained to troubleshoot communications systems to ensure reliable services to users.
- Perform ground common transmission restoration; perform corrective maintenance on ground common transmission systems to the shop replaceable unit (SRU) level; Verify the installation of ground common transmission systems.
Diploma, Clinton High School
Clinton, NC
Clinton High School
2001 - 1997
- Basic Education
Selected Positions
Electronic Technician
Twentynine Palms, CA
United States Marine Corps
2022 - 2011
- Supervised and maintained all communication equipment assigned to the unit
- Refer to schematics and manufacturerrs’ specifications that show connections and provide instructions on how to locate problems.
- Inspect and test electrical systems and equipment to locate and diagnose malfunctions, using visual inspections, testing devices, and computer software.
Business Owner
San Diego, CA
Entreprenuer
2014 - 2013
- Provided fitness supplements, nutrition, and custom protein shakes to clients
- Direct, coordinate, and review activities in sales and services accounting and recordkeeping, and in receiving and shipping operations.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Alpha TAM Representative for Maintennace Battalion
Okinawa Japan
United States Marine Corps
2013 - 2011
- Created and generated reports for Electronics Maintenance Company
- Ensured that all service requests belonging to Electronics Maintenance Company are properly tracked and repaired in a timely manner.
- Ensured that all repair and maintenance parts order are ordered, tracked, and received by the company. Find solutions for parts taking longer than the allowed maintenance time frame are resolved.
Radio Repairman
Camp Pendleton, CA
United States Marine Corps
2010 - 2002
- Test equipment functions such as signal strength and quality, transmission capacity, interference, and signal delay, using equipment such as oscilloscopes, circuit analyzers, frequency meters, and wattmeters.
- Install, adjust, and repair stationary and mobile radio transmitting and receiving equipment and two-way radio communication systems.
- Examine malfunctioning radio equipment to locate defects such as loose connections, broken wires, or burned-out components, using schematic diagrams and test equipment.
Selected Writing
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